Terms and Conditions
This site is operated and maintained by Boreology Private Limited. Welcome to Boreology, the home of Covenant Candles and Covenant Hosts. Our products are crafted with care, ensuring quality and sanctity for your spiritual and ceremonial needs. By using our website and making purchases, you agree to the following terms and conditions.
Purchases and Shipping:
We accept orders from across India and select international destinations.
Ensure accurate shipping information is provided to avoid delays.
Shipping times vary by location and will be estimated during the checkout process.
Returns and Refunds:
Returns are accepted within 15 days of receipt for damaged or incorrect items only.
To initiate a return, contact our customer service with your order number and details of the issue.
Refunds are processed upon receipt and inspection of the returned items, typically within 7-10 business days.
Refunds will be issued to the original method of payment. If this is not possible, store credit will be provided.
Cancellations:
Orders can be cancelled within 24 hours of placement without penalty.
After 24 hours, a cancellation fee of 10% of the order value will be applied.
Custom or special orders cannot be cancelled once production has begun.
Privacy:
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more details.
Governing Law:
These terms and conditions are governed by the laws of India and any disputes will be subject to the exclusive jurisdiction of the Indian courts.
Changes to Terms and Conditions:
We reserve the right to modify these terms at any time, so please review frequently. Changes will not retroactively affect previously placed orders.
By placing an order with Boreology, you acknowledge that you have read, understood, and agreed to our Terms and Conditions.
