Returns Policy

At Boreology, we pride ourselves on the quality and diversity of our products, ranging from our signature Covenant Candles to a variety of home and lifestyle goods. We understand that sometimes a product may not fully meet your expectations, and it's important for us to ensure that every purchase is a positive experience. Therefore, we offer a comprehensive returns process for our return-eligible products.

Return Eligible Products

Our return policy applies to a wide array of products offered under the Boreology brand, including candles, home decor, and lifestyle items, provided they are returned in their original, unused condition within 30 days of receipt. To determine if a particular product is eligible for return, please review the product details page or contact our customer service team for guidance.

How to Initiate a Return

  1. Contact Us: To start a return, please reach out to our customer service via email at [customer service email] or phone at [customer service phone number]. Include your order number and specify the reason for the return.
  2. Prepare Your Return: Pack the item(s) securely in the original packaging, if possible. Ensure all original items, manuals, and accessories are included.
  3. Ship Your Return: Return the package using your preferred shipping method. We recommend choosing a trackable and insured shipping option. Note: Return shipping charges are the responsibility of the customer.

Processing Returns

Once we receive your returned item(s), our team will inspect them and process your refund. Allow up to [specify number] business days for the return processing and for your refund to be credited to your original payment method. You will be notified via email once your return has been processed and your refund issued within 5 to 10 business days.

Return Shipping Charges

Please be aware that customers are responsible for all return shipping charges. For your protection, we suggest retaining a copy of the return shipping receipt. Shipping costs for returns are non-refundable, except in cases where the return is due to our error (e.g., defective item or incorrect item shipped).

Questions or Assistance

Should you have any inquiries about our returns policy or if you require assistance with processing a return, our customer service team is readily available to assist you. We aim to make your experience with Boreology as seamless and satisfactory as possible.

We appreciate your business and your trust in the Boreology brand. Thank you for choosing us for your home and lifestyle needs.

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